ROLE –

Organization is looking for a technical analyst to manage the technical aspects of its Managed Services portfolio to be based out of Bangalore, India.

KEY RESPONSBILITIES –

• Fully accountable for providing technical support for the recurring revenue products.
• Proactively finding ways to increase managed services traffic which may include recommending & taking initiative to implement any technical improvements.
• Performing daily traffic analysis and proactively taking necessary steps for continuous improvements such as, improving call corrections rates for SC/SCA.
• Generating daily/weekly reports and distributing to stakeholders.

KEY QUALIFICATIONS –

• Minimum 5 years of extensive technical experience with mobile/telecom carrier services.
• Expertise in analyzing and identifying opportunities for revenue growth.
• Business savvy and strong individual contributor who can drive results through cross-functional team efforts.
• Comfortable in holding others accountable to execute on new directions and initiatives.
• Very strong teaming and collaborative skills with the ability to work with cross-functional teams and make decisions with incomplete information. 
• Experience working in a multi-national company having managed services and operational responsibility for a global product portfolio.
• Bachelor degree in Computer Science/Telecom Engineering/Systems Engineering